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Pairing issue

I'm trying to pair my beepsbleeps with my iPhone 6 Plus and doesn't work! I pressed the button many times...

Oh that is strange. Please email and we'll get you fixed up.

I never paired with any device.... I push the button, beep...and the app and Bluetooth settings don't see the beepsbleeps...

Hi Marília, 

I'm assuming you haven't already paired your Sammy to another phone? Sammy can only be paired with one device at a time:

If you are having difficulty pairing please follow the entire reset process (both in Bluetooth settings on your phone AND the device): 



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