Oh that is strange. Please email firstname.lastname@example.org and we'll get you fixed up.
I'm assuming you haven't already paired your Sammy to another phone? Sammy can only be paired with one device at a time: https://bleepbleeps.freshdesk.com/solution/categories/5000150033/folders/5000239442/articles/5000615513-can-i-pair-sammy-with-multiple-mobile-devices-
If you are having difficulty pairing please follow the entire reset process (both in Bluetooth settings on your phone AND the device):